I used their recommended mechanic, as I figured it would be a faster fix. I figured I followed my manufacturers service log, so everything should be covered no problem. I bought a policy from them in March 2021.
I am filing a suit against this company tomorrow. The valve seat could not cause the timing chain guide to brake. They are now saying that the valve seat is a seal and not covered. The valve guide seats are an internally lubricated part which they claim all internally lubricated parts of the engine are covered. Endurance is claiming that the failing valve guide seats caused the timing chain guides to break and are denying the claim. The inspector told the mechanic that the engine looked good and agreed about the timing issue as well as the valve guide seats being damaged. They had an inspector come look at the engine. After showing them the failed timing chain guides they had him remove the heads. Endurance had the mechanic remove the engine. After researching this is a common failure. My car an audi S4 convertible has an issue where the timing chain guide has failed. The mechanic said he has never felt with such a bad company. My car has been at the shop for over two months. You should put that same monthly payment in a separate personal account yourself! At least you know the money will be there when you need it for a repair! But at least I can make others aware of how they operate and hopefully steer them clear of Endurance Warranty! I have reported them to the Better Business Bureau as well. Do not use this scamming company they have no morals. I have read many reviews that state the same thing. They are only interested in stealing you money without providing any service repair. My truck is not jacked up, no has it ever been jacked up. When I signed up we discussed that I had a 2" leveling kit on my front end just to level out the truck, "Oh that's ok" they said, but when I had the claim they denied it saying I had a lift kit.
I had the policy for two years never missed a payment but when I filed a claim they were quick to send out one of their 3rd party inspectors to deny the claim on any technicality they come up with since they could find nothing else to deny it on.
I purchased the Endurance Secure Plan on May 4,2021. Endurance is a Fraudulent Company! Buyers beware! Yes they are really nice when signing you up.
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